Privacy Policy
Last updated: October 25, 2026
This policy explains what information LockChime Box (“we”, “us”) collects when you visit lockchimebox.com or place an order, and how we use it.
What we collect
- Order details: your name, email address, shipping and billing address, phone number (optional), the items you buy, and any custom banner text or order notes you enter.
- Messages: your name, email address and message when you use our contact form.
- Technical data: your IP address, browser type and pages visited, which our web server and security services record automatically. The site uses cookies to keep your shopping cart and checkout working.
Payments
Payments are processed by Stripe. Your card details go directly to Stripe and are never stored on our website. Stripe may collect device information to help prevent fraud.
How we use your information
- To build, ship and support your order, including your custom banner.
- To send order confirmations, shipping updates and replies to your messages.
- To prevent fraud and keep the site secure.
- To meet legal, tax and accounting requirements.
We don’t sell your personal information, and we don’t send marketing emails unless you ask us to.
Who we share it with
We share information only with the services that help us run the store: Stripe (payments), our email provider (order emails), Cloudflare (website delivery and security) and the shipping carrier delivering your order. We may also disclose information if required by law.
How long we keep it
We keep order records for as long as needed for support, warranty questions, and tax and accounting purposes. Contact form messages are kept only as long as needed to respond.
Your choices
You can ask us to access, correct or delete your personal information, subject to records we’re required to keep. Reach out through our Contact page.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.