Shipping & Returns

Last updated: October 25, 2026

Shipping

We ship to addresses in the United States only. Shipping is a flat rate shown at checkout and is paid by the buyer.

Each LockChimeBox is assembled and configured after you order. We’ll email you a tracking number when your order ships.

Returns

You can return your LockChimeBox within 30 days of delivery for a refund of the item price. To be eligible, the unit must be in its original condition with everything that came in the box (the unit and SD card).

• The buyer pays return shipping. Original shipping charges are not refunded.
• Please use a trackable shipping method. We can’t issue a refund for a return we don’t receive.
• A custom banner message doesn’t prevent a return.

How to start a return

Reach out through our Contact page or reply to your order confirmation email with your order number. We’ll send you the return address and instructions.

Refunds

Once we receive and inspect your return, we’ll refund the item price to your original payment method. Your bank may take a few business days to post the refund.

Damaged or not working?

If your unit arrives damaged or doesn’t work, contact us within 7 days of delivery with your order number and a photo or short description of the problem, and we’ll work with you to make it right.